Refund policy

Returns & Refunds

We want every Dolly Advent Calendar to arrive perfect and ready for December 1st. If something isn't right with your order, we'll fix it.

Damaged, faulty or missing items

If your calendar arrives damaged, a drawer is missing its surprise, or you received the wrong item, email us at elevaterail@outlook.com within 48 hours of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you prefer. You won't need to pay for any return shipping.

Lost parcels

If your tracking stops moving or your parcel never arrives, contact us with your order number and we'll work with the carrier to find it. If it can't be found, we'll send a new calendar or refund you.

Change of mind

Each calendar is packed to order in small batches, so we can't accept returns for change of mind. Please check your order before you buy. You can cancel an order free of charge before it ships by emailing us.

Refunds

Approved refunds go back to your original payment method. They usually appear within 5–10 business days, depending on your bank. Add-ons such as Shipping Protection, Priority Processing and Extended Warranty are refunded only when the whole order is refunded.

Your rights

This policy does not affect your rights under the consumer laws of your country.

Contact

Dolly Advents · elevaterail@outlook.com · We reply within 1–2 business days.